Terms & Conditions

These Terms & Conditions (the "Terms") govern every booking of private chauffeur, airport transfer and related transport services (the "Services") made through the Fast Ride Travel website (the "Site") operated by Fast Ride Travel GMBH (the "Company"). By placing a booking, requesting a quote or using the Site, you (the "Customer") accept these Terms in full.

If you do not agree with any part of these Terms, you must not place a booking or use the Services. The Company may amend these Terms at any time; bookings already placed remain governed by the Terms valid at the time of booking.

"Services" means private transfers, airport transfers, intercity journeys, day trips and hourly chauffeur services. "Booking" means a confirmed request for Services. "Quote" means a non-binding price estimate. "Vehicle Category" means the class of vehicle offered for a journey. "VAT" means Swiss value added tax.

A booking request submitted through the Site constitutes an offer by the Customer to purchase Services. A binding contract is only formed once the Company confirms the booking. Bookings paid online are initially set to a "pending" status: payment is captured, but the booking requires review by the Company before final confirmation.

The Company may accept or decline a pending booking at its discretion. If the Company declines a paid booking, the full amount paid will be refunded to the original payment method. No contract for Services exists until the Company issues a final confirmation.

All fares displayed on the Site are calculated from the actual road distance of the journey and the selected vehicle class, and are all-inclusive unless stated otherwise. Prices are quoted in Swiss Francs (CHF) and include Swiss value added tax (VAT) at the applicable rate where required. Optional services such as meet & greet, child seats or additional stops are shown transparently in the fare breakdown before booking. No surcharge is added simply because a journey starts or ends at an airport.

A Quote is valid for the period indicated at the time of issue and is subject to availability. The Company reserves the right to adjust a fare before confirmation if the journey details (route, timing, vehicle, passenger or luggage count) change materially from those on which the Quote was based.

Payment is processed securely through Stripe at the time of booking. The Company accepts major credit and debit cards, Apple Pay and Google Pay where available. Payment authorisation creates a pending booking; it does not by itself confirm the Services.

By submitting payment, you authorise the Company to charge the displayed total to your selected payment method. All invoices are issued in CHF and sent to the email address provided at booking.

The Customer warrants that all information provided at booking (contact details, flight numbers, passenger count, luggage, special requirements) is accurate. The Customer must be ready at the agreed pickup point and time, and must comply with the vehicle's legal passenger and luggage capacity.

Passengers must behave in a manner that does not endanger the driver, the vehicle or other road users. The Company may refuse or terminate transport for passengers under the influence of alcohol or drugs, or whose conduct is abusive, threatening or unsafe, without refund.

For airport pickups, the Company monitors flight arrival times using the flight number provided by the Customer and adjusts the pickup accordingly where possible. The Company is not liable for missed pickups resulting from incorrect or missing flight details.

Waiting time is included up to the grace period defined for the airport. Additional waiting time is charged at the published rate per period. The Company treats a passenger as a no-show after the no-show threshold defined in the airport's operating instructions.

Cancellations are governed by the Cancellation & Refund Policy published on the Site. Free cancellation is available up to the number of hours stated in that policy before the agreed pickup time. Cancellations after that window may be charged in full.

Where the Company declines a pending booking, a full refund is issued automatically. Refunds are processed to the original payment method through Stripe and may take several business days to appear on the Customer's statement.

The Company provides the Services with the care expected of a professional transport provider. To the extent permitted by Swiss law, the Company's liability for direct loss is limited to the fare paid for the affected booking. The Company is not liable for indirect or consequential losses, loss of profit, or missed connections beyond its control.

The Company is not liable for delays or failures caused by force majeure, traffic, weather, road closures, security incidents, or any circumstance beyond its reasonable control. Where a journey is delayed for such reasons, the Company will use reasonable efforts to inform the Customer.

The Company processes personal data in accordance with the Swiss Federal Act on Data Protection and the EU General Data Protection Regulation. Details of the data collected, the purposes of processing and your rights are set out in the Privacy Policy.

All content on the Site — including text, images, logos and design — is the property of the Company or its licensors and is protected by Swiss and international intellectual property law. No content may be reproduced, distributed or used commercially without the Company's prior written consent.

These Terms and any dispute arising from a booking are governed by the laws of Switzerland, to the exclusion of conflict-of-laws rules. The exclusive place of jurisdiction for all disputes is the registered seat of the Company in the Canton of Aargau, Switzerland, subject to mandatory consumer protection provisions.

For any question regarding these Terms, contact the Company using the details shown on the Imprint page.