Cancellation & Refund Policy

You may cancel a booking free of charge up to 48 hours before the agreed pickup time. Cancellations made within this window are refunded in full to the original payment method.

To cancel, contact us using the details on the Imprint page or via your account, quoting your booking reference. The cancellation time is taken as the moment we receive your request.

Cancellations made less than 48 hours before pickup, or a no-show at the pickup point, may be charged at 100% of the booking fare. Where a deposit was taken, the deposit may be retained.

If you anticipate being late or unable to travel, contact us as early as possible — we will always try to accommodate reasonable changes where the driver can still be re-deployed.

Bookings paid online are placed in a "pending" state and reviewed by our team before final confirmation. If we are unable to confirm a booking, we will decline it and refund the full amount paid automatically. No charge is applied in this case.

If we decline a booking that has already been charged, the refund is initiated to your original payment method (card, Apple Pay or Google Pay) through Stripe.

Refunds are processed through Stripe, our payment provider. Once initiated, a refund typically appears on your statement within 5–10 business days, depending on your card issuer. The original transaction is reversed; no separate transfer is made.

Where a partial refund applies (for example a late-cancellation fee), only the refundable portion is returned.

We reserve the right to cancel a booking where circumstances beyond our control (force majeure, vehicle breakdown, driver unavailability) make performance impossible. In such cases a full refund is issued and we will, where possible, help arrange alternative transport.

We are not liable for indirect losses resulting from such cancellations.

Changes to date, time, route or vehicle are treated as a new request and may affect the fare. If the Company accepts a change, the original booking is replaced; if a change is not possible, the original booking remains on its existing terms and the standard cancellation policy applies.