Privacy Policy

Fast Ride Travel GMBH (the "Company", "we") is the controller of the personal data you provide through this website. Our full contact details are shown on the Imprint page. The protection of your personal data is governed by the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

Booking data: first and last name, email address, mobile phone and WhatsApp number, country, pickup and destination addresses, passenger and luggage counts, child-seat requirements, flight numbers, and any special requests you provide.

Payment data: payments are processed by Stripe. We do not store full card numbers on our servers; Stripe handles card data under its own PCI-DSS certification. We retain the transaction reference and billing status.

Flight data: flight numbers provided at booking may be looked up via a third-party flight-data provider to monitor arrival times and adjust pickup.

Usage data: technical data (IP address, browser type, device) and usage logs collected automatically when you visit the Site, and any cookies described in the Cookie Policy.

We process booking data to form and perform the transport contract (Art. 6(1)(b) GDPR / contract under the FADP). Payment data is processed to collect the fare owed under that contract.

We process flight data to perform the contract (monitoring arrival to meet you on time). Usage data is processed on the legal basis of our legitimate interests in site security, reliability and improvement (Art. 6(1)(f) GDPR).

Where you consent (Art. 6(1)(a) GDPR) — for example to cookies that are not strictly necessary — processing is based on that consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

We share personal data only with service providers who act as our processors under contract, and where necessary to provide the Services: Stripe (payment), our flight-data provider (flight monitoring), Google Maps (routing and geocoding), email delivery and hosting providers, and the assigned driver for a specific booking.

Recipients are bound by confidentiality and may only process data for the agreed purpose. We do not sell personal data to third parties.

Some processors are located outside Switzerland and the EEA. Where this is the case, we rely on an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism under the FADP and the GDPR, and require the same level of protection for your data.

We keep booking and invoicing data for the duration required by Swiss tax and commercial law (typically ten years) after which it is deleted or anonymised. Usage logs are kept for a shorter period necessary for security and analytics. Data held on the basis of consent is deleted when you withdraw consent and no other legal basis applies.

Under the FADP and the GDPR, you have the right to access your personal data, to rectify inaccurate data, to erase data (subject to legal retention obligations), to restrict or object to processing, to data portability, and to withdraw consent at any time.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, in the EU, with your local data protection authority.

To exercise any right, contact us using the details on the Imprint page. We will respond within one month, as required by law.

We use organisational and technical measures appropriate to the risk — including encrypted transmission (TLS), access controls and minimisation of data stored — to protect your personal data from unauthorised access, loss or misuse.

We may update this Privacy Policy to reflect changes in our practices or the law. The "Last updated" date at the top of the page indicates when it was last revised. Material changes will be communicated on the Site.